frequently Asked Question
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We weigh all of the clothes once they are already washed, folded, and packaged.
No, there is never a minimum
Valet Wash And Fold will provide you a bag to utilize. Additional bags can be requested.
Valet Wash And Fold Bag is $5 however you will receive $5 off your first order!
Our team will pick up laundry every day between 7pm-10pm Monday-Friday and drop off will be the following business day from 7pm-10pm.
Absolutely not. This service is intended for your convenience, so that’s our job.
Temporary door codes can be provided for us to pick up or drop off your clothes in your doorway
No! We are all about convenience. Go to our app, schedule your pickup, place your clothes outside your door before 7pm and our team will do the rest.
We always wash all loads in cold water unless specified in special requests.
No, this is our top priority for sanitation issues as well as the risk of clothes getting lost. Your items will never get mixed with other clothes.
All clothes are returned in weather proofed sealed bags.
Yes, large objects such as comforters, bathmats, pillows, dog beds, etc. are an extra $8.00 per item in addition to the $1.35 per pound.
We have a pristine record of this not being an issue. However, your laundry is always tagged, lept together, always separated from other orders. We wash in cold water, separate from other items, wash and dry in normal heat settings, and there is no part of our laundering process that is unique to what you would do at home that would cause damage or loss. However, if items are lost or damaged, you are protected under our garment protection plan up to $40.00 per garment and $200.00 per order.
Your identity and payment information are our top priority and is protected at all times.